Problems with key free childcare website probed

Problems with one of the government's key websites have been referred to Chair of the Treasury Committee Nicky Morgan, who has demanded an explanation from Revenue and Customs, which runs the site.

Technical issues have meant that parents are unable to open accounts for the government's new 30-hour childcare scheme, meaning that they can't pay their childcare providers. Providers have also been affected, with some of them unable to register, and therefore unable to fill their spaces.

From the Independent: “It’s concerning that some parents have struggled to apply for childcare funding due to technical issues with the Government’s childcare service website,” Nicky Morgan said.

“To make matters worse, it appears that the childcare service helpline, for parents suffering problems with the website, is also experiencing technical difficulties.“

Neil Leitch, chief executive of the Pre-school Learning Alliance, representing 14,000 providers, described the problems as “unacceptable”.

Read the full article.